Help & contact
Have your M-Pesa code ready. It is in the SMS M-Pesa sent when you paid.
Our support number is being set up. Meanwhile, track your order with your M-Pesa code.
Common questions
No M-Pesa prompt came to my phone
Check that your phone is on, unlocked and has network, then try again. Make sure the number on the form is the M-Pesa number you will pay with. If the prompt still doesn't come, dial *334# once to wake the SIM menu and try again.
I paid but the airtime has not arrived
Dial *144# to see your balance, because the SMS can come later than the airtime. Then track the order with your M-Pesa code. If it says "Not completed", or nothing changes for 15 minutes, contact us with the M-Pesa code.
I got less airtime than I expected
If the line has an Okoa Jahazi loan, Safaricom takes the loan back from airtime as it arrives. Dial *131# to check. The extra is worked out on what you paid and rounded down to the shilling.
I sent airtime to the wrong number
Airtime that reached a working Safaricom line cannot be taken back. Please check the number before you pay. If the number was not a working line, the order fails and we refund you.
The order says "Not completed" but money left my M-Pesa
Contact us with the M-Pesa code. We check the payment and either send the airtime or refund the money to the number that paid.
Can I buy for someone else?
Yes. Choose "Other number", enter the number to top up, and pay from your own M-Pesa. They get the airtime and the extra.